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Synoptix.AI

SYNOPTIX.AI Privacy Policy

Version: 1.1

Effective Date: 28 February 2025

INTRODUCTION

This document is an integral part of the SYNOPTIX.AI Platform Terms of Service. SYNOPTIX.AI trading under IHA Consulting Pty Ltd ("SYNOPTIX.AI," "the Company," "we," "us," or "our") is devoted to protecting the corporate data of all users, visitors, and service recipients ("you" or "your"). We are a platform that delivers AI enterprise platform for real-time chat, automated workflows, secure document retrieval, and process optimization. Our solutions are designed for enterprises of all sizes, with seamless integration capabilities for systems like SharePoint and Microsoft Teams.

PURPOSE OF THIS PRIVACY POLICY

This Policy explains:

  • The types of personal information ("Personal Data") we collect;
  • How we use that data;
  • The measures we take to protect it;
  • The circumstances under which we may disclose it.

We aim to provide clear and transparent information about our data-handling practices and your rights, in compliance with applicable privacy laws.

APPLICATION OF THIS PRIVACY POLICY

By accessing or using the SYNOPTIX.AI Platform, you agree to the practices described herein. If you do not consent to these terms, please do not use our platform. In enterprise arrangements where your employer is the primary data controller, our role is limited to processing data as directed by your employer.

INFORMATION COLLECTION

The type of information collected depends on the specific offering. SYNOPTIX.AI provides a range of solutions, including SaaS, IaaS, and PaaS, and may collect the following information:

Categories of Data We Gather

Personal Data:

Information you provide directly, including:

  • Registration Details: Full name, email address, and contact information.
  • Profile Attributes: Optional details like job title, demographic information, and preferences.
  • Communication Logs: Records of inquiries, support requests, or messages.
  • User-Generated Content: Data you post or upload on our platform.

Usage Data:

Automatically captured as you interact with our platform, including login timestamps, IP addresses, device specifications, browser types, and navigation patterns.

Transactional Data:

Details regarding any payments, subscriptions, or financial interactions.

Aggregated Data:

Data that is anonymized or aggregated so that you are no longer identifiable is not considered Personal Data unless later re-associated with identifiable information.

HOW SYNOPTIX.AI COLLECTS YOUR INFORMATION

Direct Provision by Users

You provide information to us through:

  • Account Registration: Creating your user profile on our platform.
  • Interactive Engagements: Participating in surveys, competitions, or using features like our Quick Chat Agent.
  • Communications: Contacting our support, sales, or administrative teams via email, chat, or phone.
  • Event Registration: Signing up for webinars, training sessions, or partner-hosted events.

Automated Data Capture

Our platform gathers technical data automatically as you use the service, including:

  • Server Logs: Details such as IP addresses, access times, and session duration.
  • Tracking Mechanisms: Utilizing cookies and similar technologies to monitor navigation paths and usage patterns.

CONTACT INFORMATION

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: hello@synoptix.ai

Thank you for choosing SYNOPTIX.AI. We remain committed to protecting your privacy while providing secure, innovative AI-driven solutions tailored to your enterprise needs.